Centre d'aide

Quick answers about delivery, returns, subscriptions, and supplement use.

Shipping & tracking

Where do you ship?

We currently ship to the United States and Canada. Shipping costs and any expedited options are calculated at checkout. See our Shipping Policy.

When will my order arrive?

Processing and dispatch typically take 1–2 business days and may take longer during peak periods. Transit time depends on your location and shipping option and is shown at checkout and in tracking updates. Delivery dates are estimates, not guarantees. See our Shipping Policy.

Who fulfills my order, and how do I track it?

Amazon fulfills orders on behalf of TIVAGENICS, handling packing, carrier selection, and delivery. You’ll receive tracking once your order is dispatched. See our Shipping Policy.

What if my package is delayed or marked delivered but missing?

Check your tracking link first. If the status does not resolve within 48 hours, email info@tivagenics.co with your order number, full shipping address, and tracking number if available. See our Shipping Policy.

Returns & refunds

Can I return a supplement?

You have 30 days from receipt to request a return. Non-defective supplements must be new, unused, unopened, factory-sealed, in their original packaging, and accompanied by proof of purchase. Opened, unsealed, or used supplements are not returnable. Email info@tivagenics.co for approval before sending anything back. See the full eligibility rules and shipping costs in our Refund Policy.

What if my item is damaged, defective, or incorrect?

Inspect your delivery on arrival and contact info@tivagenics.co within 48 hours with your order number and photos of the issue and shipping box/label. Approved cases are resolved at our expense. See our Refund Policy.

When will I receive an approved refund?

After we receive and inspect your return, we’ll notify you of approval status. Approved refunds are issued to the original payment method within 5–10 business days; your bank may take additional time. See our Refund Policy.

Subscriptions

How do I change or cancel my subscription?

You can change or cancel your subscription at any time using the order links in your confirmation emails. Returns and refunds remain subject to our Refund Policy. See our Cancellation Policy and Refund Policy.

Supplement use

What should I know before taking supplements?

Use only as directed on the label. Consult a healthcare professional before use, especially if you are pregnant or nursing, under 18 or the age of majority, have a medical condition, or take medications. Our content is general information, not medical advice; products are not intended to diagnose, treat, cure, or prevent disease. Individual results may vary. See section 14 of our Terms of Service.

Contact & privacy

How can I contact TIVAGENICS?

Email info@tivagenics.co. Our business contact details are available in our Contact Information.

Where can I learn how my personal information is used?

Our Privacy Policy explains how we collect, use, and share personal information and how to contact us about your privacy rights. Read our Privacy Policy.