Politique d’expédition

Shipping & Delivery 

Who ships my order?
Orders placed on tivagenics.co are fulfilled by Amazon (FBA) on behalf of TIVAGENICS. This means Amazon handles packing, carrier selection, and delivery.

When will I receive my order?

Delivery speed depends on the shipping option you select at checkout and your location.

  • Processing & dispatch: typically 1–2 business days (may be longer during peak periods).

  • Transit time (after dispatch): shown at checkout and in your tracking updates.

Delivery dates are estimates, not guarantees. Carrier delays (weather, disruptions, remote areas) can occur.

Do you ship to the USA and Canada?

Yes. We currently ship to the United States and Canada.

Will there be shipping fees?

Shipping costs (and any expedited options) are calculated at checkout before payment is completed.
If free shipping is offered, the conditions will be shown at checkout.

How does my order ship?

Amazon selects the best available carrier and service level for your destination. Carrier choice may vary by region and package size. You’ll receive tracking once the order is dispatched.

Can I change my shipping address after placing an order?

If you notice an error, contact us immediately. Once an order is processed by Amazon FBA, address changes may not be possible.

Do you ship to PO Boxes?

In many cases, Amazon/carriers require a physical address. Some shipments may not deliver to PO Boxes depending on carrier and service level. For best results, use a physical “walk-up” address.

What if my package is delayed, lost, or marked “Delivered” but I didn’t receive it?

Check the tracking link first. If the status doesn’t resolve within 48 hours, contact us and include:

  • Order number

  • Full shipping address

  • Tracking number (if available)
    We’ll help investigate through the FBA carrier process.

Need help?

Email: info@tivagenics.co